Política de reembolso

At Ebere by Alpha, we take pride in the quality and craftsmanship of our designer clothing. Each piece is carefully inspected to ensure it meets our high standards. Due to the unique nature of our products and the meticulous attention to detail involved in their creation, we maintain a strict no refund policy.

### Policy Details:

1. **Final Sale:** All purchases are considered final sale. We do not offer refunds for any reason, including but not limited to dissatisfaction with style, fit, or color.

2. **Exchanges:** We offer exchanges for items that are defective or damaged upon receipt. If you receive a defective or damaged item, please contact our customer service team within 7 days of delivery to arrange for an exchange. The item must be unworn, unwashed, and in its original packaging with tags attached.

3. **Custom Orders:** Custom or personalized items are not eligible for exchanges or refunds under any circumstances.

4. **Sale Items:** Items purchased on sale or during a promotional event are not eligible for exchange or refund.

5. **Process for Exchange:** To initiate an exchange, please email our customer service team at alpha@eberebyalpha.com with your order number and a detailed description of the issue, along with photographic evidence of any defects or damage. Once your request is approved, we will provide instructions on how to proceed.

6. **Shipping Costs:** The customer is responsible for all shipping costs associated with exchanges unless the item is confirmed to be defective or damaged.

### Contact Us:

For any questions or concerns regarding our no refund policy, please contact our customer service team at alpha@eberebyalpha.com .We are committed to providing excellent service and will do our best to address any issues you may have.

Thank you for understanding and for choosing Ebere by Alpha. Your satisfaction and confidence in our brand are of utmost importance to us.